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Captain SSL Strikes Again!

All I can really say about this chat is "What the hell is this guy talking about?" Read on and you'll understand (as usual, the names have been changed to protect the retarded). This was submitted by a co-worker (thanks El Jefe!).

*Cpt SSL*: Hi *El Jefe* -
*Cpt SSL*: I have some pre-sales technical questions before I purchase a plan.  Can you answer that sort of thing?
*El Jefe*: I can try and help you.
*Cpt SSL*: First, I'd like to know how to enable SSL on e-mail.
*Cpt SSL*: It wasn't listed as one of the features but it's been standard on hosting accounts for about 10 years so I assume there's a way.  I'll want to know what that way is before I sign up.
*El Jefe*: You would turn on SSL on your Email clients. Most Email clients like Outlook and windows mail and mac Main and Thunder Bird have the option to turn on SSL for mail.
*Cpt SSL*: *El Jefe*, that's not what I'm asking.  Can I please speak to your supervisor.  Do not ask me to restate the question or delay for any reason in presenting me with a supervisor or I my complaint about you will be certain to get to the right people.
*El Jefe: I am sorry but my supervisor is not in on week ends. But turning on SSL for email clients is the only way we use SSL for email. There is no other way to turn in on.
*El Jefe*: Our servers have the port numbers for SSL automatically open you just have to set your email client to those SSL ports.
*Cpt SSL*: *El Jefe*, I can see that you don't realize how rude you're being and so I'm inclined to forgive you.  But there's one condition: please re-read our brief correspondence.  If you have half a brain (which I suspect you do), you'll (a) realize your mistake (b) apologize for it and (c) correct it.  All of the information needed to do (a) and (b) is in the above screen and unless you were lying (which I assume you were not), you have the ability to do (c).  So, please take care of that without delay.  If you respond inappropriately again, you will have forfeited my kindness.
*El Jefe*: Sir I am not sure what you are looking for. SSL for e-mail is already enabled on our servers. Like I said before you just have to set your Email client to use SSL Ports. That is how we have SSL set up for email on our systems. That is the only way to enable SSL for email. I am sorry if i sound like I am being rude I am just stating how SSL is set upon our server.
*Cpt SSL*: You are being rude and you have indeed forfeited my kindness.  It's a shame.  I had hoped for a better result.
*Cpt SSL*: Have a good day, *El Jefe*.

All of us are baffled by his request.