All Tech – No Logic Tech Support Humor and Rants – "Share our pain."

Intelligence is Apparently Case-Sensitive

This is a chat conversation that was submitted, read and enjoy!

*client*: let me tell what i did. i go to *web address*
*tech*:  Ok
*client*:  and then it opens with a window
*tech*: It should prompt you to log  in
*client*: i type  in *username* as username, and the password
*tech*:  wrong.
*tech*:  You type in your email address and the email  addresses password.
*client*: oh *password* let me try now
*tech*:  Sure.
*client*:  no it doesnt work
*client*: i went to the same url
*client*: and then it opens a  window
*client*: and  then i type in *username*
*client*:  and the password
*client*: and it says wrong password
*tech*: I reset it to the password you  gave me.
*tech*: the  *password* one.
*tech*: Probably your cpanel password I would imagine
*tech*: You can change this to whatever  you like in the email accounts section of your cpanel.
*client*: correct, i use the same  password
*tech*: Try  going to *web address*
*client*: nothing happens when i click this url, it  returns blank
*client*: sorry it is ok
*tech*: Does it bring up the webmail login page?
*client*: yes it does
*tech*: Then you put in  *username*
*client*: but i type my *username* and the password *password* but login  failed

I'm told this continued for about another 30 minutes until:

*client*:  OK I THINK IT IS SORTED OUT
*client*: I type the email password  with a lowercase *letter*
*client*: it seems the email password is case sensitive and the username  password is not
*tech*: Sounds like your caps lock is on.
*client*: am i right to say  that
*tech*: lower *letter*  does not work unless your caps lock is on and so it is putting in a capitol *letter*
*client*: it seems  the email password is case sensitive and the username password is not
*client*: am i  right to say that
*tech*: Every password is case sensative
*client*: let me try  this
*client*: no, it  is something you should be aware of
*client*:  the username password is NOT CASE  SENSITIVE
*client*: OK I GOT THE MYSTERY SOLVE
*tech*:  Ok
*client*:  the username password and the email password are both  case sensitive, but different case
*client*:  the above solves the mystery of shylock  holmes
*client*: you  have been patient,
*client*: thanks for going through this with me
*tech*: You're  welcome.

Yes the client said: "Shylock Holmes." He must be a distant cousin far removed from the gene pool of Sherlock Holmes.

Just so everyone is aware, yes, passwords are indeed case-sensitive. At least any reputable password scheme is.

Related posts:

1. Helping Me Help You: Part 2
2. Another one from the Baffled Tech
3. Helping Me Help You: Part 1
4. Captain SSL Strikes Again!
5. Is that what iWeb does?