It never ceases to amaze me, or anyone else in Tech Support how clients seem to think we’re experts on every piece of software known to man. Then when we don’t have an answer to every obscure question about said software, suddenly we’re idiots.
As I’ve already pointed out before (http://alltech-nologic.com/2010/07/search-engine/) the best tool we have in our arsenal for solving problems is a a search engine.
But did you know there are magical things called help files? Yes, any reputable application on an operating system will include one or a link to a website with documentation. In some instances this help-file may be a low tech version called a manual, which generally resembles something called a book.
Stop and think how much time and effort would have to be spent to be that proficient with that much software.
How much would that level of expertise cost?
Think about that.
In short there’s a great acronym in Tech Support: RTFM. “Read The Freagin’ Manual”
That’s how we know so much, plain and simple.
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Must Be Gremlins! | All Tech, No Logic
August 27, 2010 at 1:43 pm (UTC -6) Link to this comment
[...] Natural Prey: User-Dip-Shitus (A User that won’t RTFM) [...]