I’m going to let everyone in on the not, nearly, very, secret, at all Tech Support Tool called: Google.
The site: xkcd has already documented how to become the local Tech Support expert so I’m going to focus in on a key step in the process that not many people (at least web hosting clients) seem to grasp: How to put a query into Google (or any other search engine) when trying to find information on a question.
Steps to looking something up in Google. (I’ve tried to break these down like instructions on a box of Pop-Tarts) You may want to open a new tab or browser window so you can follow along:
Please note: These instructions are pretty uniform across multiple search engines (the search button might be labeled differently!)
- Type www.google.com into your web browser
- Hit enter
- Wait for the page to load
- Find the search box (it’s in the middle of the screen)
- Type in what you’re searching for (you can even type in questions!)
- Hit enter or click Google Search
- Wait for the next page to load
- Look at the returned entries until you find something that looks promising
- Click on the link to the promising information
- Wait for the page to load
Please note: Using the back button will be covered in a future installment, I apologize for any inconvenience.
If you need something visual I’ve used the site: Let Me Google That for You to create a demonstration.
To view the demonstration please go to: http://lmgtfy.com/?q=alltech-nologic.com.
Hopefully this will clear up any basic questions about using a search engine.
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1 comment
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alltechadmin
Twitter: stubbsmcgee
July 28, 2010 at 2:23 pm (UTC -6) Link to this comment
Did I leave anything out on how to run basic query?
Figure Out Your Own Damn Software | All Tech, No Logic
August 13, 2010 at 11:16 am (UTC -6) Link to this comment
[...] I’ve already pointed out before (http://alltech-nologic.com/2010/07/search-engine/) the best tool we have in our arsenal for solving problems is a a search [...]
The Way Terms of Service Should Read Part 1 | All Tech, No Logic
September 17, 2010 at 11:58 am (UTC -6) Link to this comment
[...] We assume a level of competence from our clients. We understand that no one can understand everything about everything. But we do expect you to be able to run a search through Google or some other such search engine. (If you do not understand how to do this, please see: http://alltech-nologic.com/2010/07/search-engine/) [...]
Building Your Own Website! | AllTechNoLogic – Tech Support Humor and Rants
October 25, 2010 at 9:12 am (UTC -6) Link to this comment
[...] Then the most important thing of all is to familiarize yourself with the following site: google.com, it is your messiah, your security blanket, and your momma’s tit all rolled into one. As a bonus if you downloaded a web browser that isn’t IE the search box will more than likely default to google, so you won’t even have to go to the website to run a search! — For more information on using this piece of black magic please see: http://alltech-nologic.com/2010/07/search-engine/. [...]
Mac Myths: Part 1 – Viruses « All Tech – No Logic
July 6, 2011 at 8:30 am (UTC -6) Link to this comment
[...] It's that simple it really is, you just have to know how to use Google. [...]