Another one from the Baffled Tech
The Baffled tech has become a regular at sending me stuff, here's another one:
Message: Client came into chats unable to login. They had used one of the reset password functions and then came into the chat system and said: Baffled tech: Welcome to BRAND. Thank you for choosing Live Support. How may I be of assistance? Who needs security: hello Who needs security: I cannot acess my website address to set it up Who needs security: I have reset the passwrod adn it still refuses to let my designer in Baffled tech: I am sorry to hear that you are having problems accesssing the account. How are try trying to access it? through the cPanel account or FTP or another method? Who needs security: From teh link in the email for the reset passwrod Baffled tech: What is the URL they are trying to log into at? (WEBADDRESS or another location) Who needs security: WEBADDRESS Who needs security: one very very annoying feature is when you set your password you cannot SEE what you are typing Really… its standard practice across all of the computer word to hide the password. Lets just say this chat was WAY to long.
Freeloaders and their birthdays
Here's a chat that smells like a scam if I ever did smell one!
*Scamalisciousness*: Hello, can you possible ?
*Senor Techa*: Hello *Scamalisciousness*, what can I help you with?
*Scamalisciousness*: Hello *Senor Techa*, today is my Birthday and i Turned 18 Years old. Look sorry too be a Nusance, but i really URGENTLY need a Windows VPS, so is it possible if i could get a FREE trial or FREE first month on one of your Servers ? Now, i can pay 1.40 USD Via Paypal Setup Fee, but thats all im Broke. Now i need a Windows VPS 1GB = 5 GB. So please can you help and Support me ?
*Senor Techa*: I'm sorry, but we do not have any Windows servers at *Company*. All of our servers are Linux based.
*Senor Techa* Additionally, I'm not in sales, so I wouldn't be able to give out any possibilities of free trials.
A Note on Redundancy
So we had a fun night fielding contacts from customers because of server issues.
After a while things slowed down because the admins got the problem stabilized. There were plenty of people I talked to that were complaining that We should have redundancy. The response I wanted to give them was simple: For the amount of money you're paying for service, you can't expect this.
Yeah I've mentioned this before, but this time I got curious and went around to several hosting companies and asked if they offer redundancy on shared servers.
The results were an astounding HELL NO! (yeah I'm paraphrasing).
A list of providers I asked were (in alphabetical order):
Bluehost
MidPhase
UK2.net
GoDaddy
HostGator
WestHost
So as you can see a large cross-section of the hosting industry does not offer redundancy for shared hosting.
Why no redundancy?
Well it's all a matter of economics! You want redundant servers and connections? Guess what? YOU HAVE TO PAY FOR THEM! It's that simple!
Having complete sets of backup hardware ready for a fail-over is not an easy thing, not only must you have separate hardware you also have to have other hardware and software to manage the fail-over process.
So it wouldn't just require a doubling of the price of hosting it would more likely cost around triple (gee is that why a VPS/Cloud setup costs about 3x as much as a shared hosting account?).
SO STOP EXPECTING!
I really hope this has shed some light on why, when you buy cheap hosting you get no redundancy (although I must say, to someone who can take a step outside their situation and look at things in a rational matter, this should be obvious!).
Is that what iWeb does?
Here's another co-worker submission:
The client below appeantly thinks that tech support has never heard of iWeb or FileZilla as they feel that they must explain to us what the programs are/what they can do: Dear Company, I have recently tried to update my website www.clientsdomain.com but my web designer has had problems uploading new material. The first problem occurs when she has entered the Cpanel and opened File Manager. After selecting a file to upload the Choose option is not available. As an alternative, when she uses the iWeb programme on which the website is made it says that the password is wrong and she cannot log in. This same problem occurs when trying to use Filezilla ( a programme used to upload onto sites).
Really? I had no idea that iWeb was something you use to make websites. I always thought the way Apple named their products was really cryptic and made no sense at all. Thank you so much for clearing that up for me!
We are IE, Resistance is Futile!
This is a chat a co-worker submitted, enjoy:
baffled tech: What browser are you using to access the webmail? The Innovator: Internet Explorer baffled tech: What version of Internet Explorer are you using? The Innovator: Google Chrome baffled tech: I am sorry but are you using Internet Explorer to access the email or Google Chrome to do so? The Innovator: Sorry Just looked it up. Its Internet Explorer 8 I can't wait until I have access to the Internet Explorer v. Google Chrome
Just in case you're wondering, if you don't already know how to find out which version of which browser you're using, there should be a section under help labeled something like "About Whatever."
Translate Me!
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